Grocery supply service HappyFresh has been making information just lately for briefly suspending its operations in Malaysia.
Nonetheless, on the time of writing, we discovered that the HappyFresh app and web site are up and operating regardless of the remaining notices about a few of its shops being unavailable.
We even managed to order some groceries from the HappyFresh Grocery store in Bangsar. (Spoiler alert: they really got here!)
Nonetheless, when clicking into accomplice shops on the app that weren’t HappyFresh Grocery store, it claims “Sorry, all supply slots are full” (on iOS) or “No slots for the subsequent 1 day on this retailer” (on Android) for them.
Not all HappyFresh Grocery store places can be found although
After a little bit of looking, it looks as if the accomplice shops aren’t the one ones down. The truth is, among the HappyFresh Supermarkets are utterly gone from the app.
We discovered a touch upon Fb from simply three weeks in the past the place HappyFresh assured prospects that HappyFresh Grocery store was obtainable in Ampang, Bangsar, Batu Caves, Kajang, Klang, PJ, and Setia Alam.
However now, we might solely discover the Bangsar and PJ places on the app. We even modified our places to be nearer to every retailer to no avail.
This isn’t a brand new situation both, as we discovered feedback from six days in the past, earlier than information of the suspension of operations, asking why there wasn’t a HappyFresh Grocery store in Ampang anymore.
One other consumer had chimed in saying that the PJ one was inactive too (however that has since returned, primarily based on what we see within the app on the time of writing).
Once we requested our HappyFresh rider when the suspended operations started, he gave us a timeline of a couple of week in the past.
In his phrases, HappyFresh Malaysia riders got a “vacation” the previous week, and their providers solely resumed at the moment, which is why we had been in a position to place our order and get it delivered.
Shops which might be energetic are missing merchandise
Whereas ordering groceries from the HappyFresh Grocery store in Bangsar, we seen the shop was fairly empty. We couldn’t discover any contemporary produce and even easy objects like pasta sauce weren’t obtainable.
There was a bit of graphic saying that there are extra objects coming my manner, however my managing editor Sade stated that at its official launch, she felt that HappyFresh Grocery store’s choices had been fairly sparse to start with.
Our supply price was additionally fairly excessive, at RM6 for a distance of simply 2.3km (give or take). Nonetheless, we don’t actually have a degree of reference for what the HappyFresh Grocery store supply price could be for this association previous to the present suspensions, so we’re uncertain whether or not that is thought of excessive, or simply regular.
Upon reaching out at the moment to the corporate on Fb to see if they’d a special assertion to offer now, I used to be in the end given the identical message that we obtained yesterday, which detailed that HappyFresh is present process an organisational restructuring.
The message additionally learn, “As we rechannel our efforts to reshape our firm accordingly, our enterprise operations can be positioned on maintain briefly till we’ve reached a definitive and sustainable answer that might profit and protect the enterprise curiosity of each events.”
Though, contemplating that we had been in a position to place an order for some spaghetti and on the spot espresso and obtain them, it’s protected to say HappyFresh’s operations should not utterly suspended anymore (for now).
- Study extra about HappyFresh right here.
- Learn different articles we’ve written about grocery deliveries right here.
