March 21, 2023

  • American Airlines Boeing 787-9 Dreamliner From Above

    American Airways
    IATA/ICAO Code:
    Airline Sort:
    Full Service Provider
    Charlotte Douglas Worldwide Airport, Chicago O’Hare Worldwide Airport, Dallas/Fort Price Worldwide Airport, Los Angeles Worldwide Airport, Miami Worldwide Airport, New York JFK Airport, LaGuardia Airport, Philadelphia Worldwide Airport, Phoenix Sky Harbor Worldwide Airport
    Yr Based:
    Robert Isom
    United States

The unending chaos inside the aviation trade has proved complicated for passengers, as they get rebooked on a a lot later flight after the unique will get canceled or delayed. Then comes the frustration once they notice airways have mishandled their baggage, and it takes weeks and even months to seek out it.

When the 2 situations get combined collectively, it turns into fairly the thriller, as confirmed by an American Airways passenger who had her baggage misplaced, solely to be discovered by a stranger in Hamburg. The thriller settled in because the passenger had by no means visited Germany, and American Airways doesn’t even fly to Hamburg however does share codeshare flights with British Airways.


A mysterious chain of occasions

Michelle and Christopher Could had been initially scheduled to fly from Edinburgh to London on July 2nd, with connecting flights onward to New York and Charlotte. British Airways was purported to function the primary two flights, and American Airways would function the third. The day earlier than departure, the couple’s journey company notified them that British Airways was canceling their flight from London to New York.

Whereas the cancelation was unlucky, the couple had been thankfully rebooked on a direct flight from London to Charlotte through American Airways scheduled for the next day. On the rescheduled day of departure, 4 luggage had been checked in on the American Airways precedence desk for the couple’s Enterprise Class flight to Charlotte throughout check-in.

American Airways operates two direct flights from London to Charlotte, a morning flight with AA731 and a midday flight with AA733. Picture: Vincenzo Tempo | Easy Flying

Nonetheless, once they arrived in Charlotte and proceeded to gather their baggage, one among Michelle’s was lacking. After submitting a missing-bag declare and contacting American Airways a number of instances, they had been repeatedly referred again to the airline’s bag tracker web site, which confirmed no updates on the situation of Michelle’s baggage.

Fairly an costly misplacement

In accordance with the Mays, the lacking baggage was price almost $1,900, with costly contents together with an $84 bottle of whiskey from Scotland, round $170 price of make-up, and hair straighteners estimated at $200. The bags itself was estimated to be virtually $660. Michelle had tried to name and e mail American Airways a number of instances however allegedly solely acquired a reply on July twenty sixth, greater than two weeks after the incident.

Within the reply, the airline worker apologized for the delayed response however supplied no fruitful replace on the lacking baggage. And greater than six weeks after the incident on August nineteenth, the identical airline worker wrote an e mail updating that American Airways was nonetheless trying to find the lacking baggage however had been unsuccessful in its efforts.

The bags is lastly discovered…in Hamburg

Then on August twenty second, the Mays acquired a name from an unknown couple hinting that the lacking baggage had been discovered coincidentally as they had been trying to find their very own misplaced baggage at Hamburg Airport. The couple kindly emailed the Mays an image of the luggage and its tag, which had a handwritten sticker saying ‘BA.’

Each American Airways and British Airways are members of the oneworld alliance. Picture: Tom Boon | Easy Flying

It ought to have been unimaginable for the luggage to finish up in Hamburg, because the Mays flew straight from London to Charlotte with American Airways, and it was not a codeshare flight with British Airways. The couple was confused as Michelle stated:

“By some means a chunk of bags that didn’t belong to British Airways is now within the possession of British Airways.”

Attempting to get a solution from American Airways proved futile as Michelle was instructed that the airline couldn’t do something to retrieve their baggage from Hamburg Airport as there have been no brokers and no direct flights. The oneworld member airline additionally instructed Michelle that she must communicate with the identical worker she’d spoken with beforehand to keep away from the state of affairs from changing into messier.

Sadly, her efforts to contact the identical airline worker had been equally futile as she was but to obtain a reply. Upon contacting Hamburg Airport, nevertheless, the airport blamed American Airways for shedding the bag. With out a lot solutions or assist from the airline, Michelle is hoping that her mates in Germany, who dwell three hours from Hamburg, may help gather the bag, or they might pay an organization to ship the bag to Charlotte.

What may have occurred?

Contemplating the lacking baggage was discovered with a handwritten tag that indicated ‘BA,’ a attainable idea could possibly be an airline workers mistakenly thought the luggage was headed for Hamburg and wrote the label. Then once more, the Mays’ airline tickets had been indicated for a direct American Airways flight from London to Charlotte on Enterprise Class, Nonetheless, the miscommunication likely occurred throughout check-in, given how busy and overworked airline personnel have been amidst the surge in passenger demand and flight modifications.

Supply: Africa Enterprise Insider

See also  What Are Interline Agreements In Airways?