March 31, 2023

Qantas’ web site and cellular software crashed on Monday morning as 1000’s of frequent flyers tried to redeem their flight credit. As Easy Flying reported yesterday, Group CEO Alan Joyce apologized to all its clients through a pre-recorded video message and the airline stated it is going to be sending AU$50 (US$34) within the type of flights credit to all frequent fliers primarily based in Australia and New Zealand.

On Monday morning, all Qantas frequent flyers bought an e mail with a promo code to redeem the AU$50 flight credit. Nevertheless, the airline’s web site was inundated with net visitors on Monday morning. This additionally meant that 1000’s of passengers booked on Qantas flights couldn’t log in to their accounts or handle bookings. Some individuals trying to e book flights couldn’t achieve this both.


The chaos left 1000’s of consumers miffed at how the airline supplied the credit for its poor efficiency over the previous few months, however nonetheless hasn’t managed to enhance its companies as is evidenced by the web site crash. Naturally, many took to Twitter to precise their disappointment. Let’s check out a number of the tweets.

Reverse impact

Yesterday, I expressed some doubt as as to if Qantas’ try to make good with its clients with merely AU$50 price of flight credit and some different perks would work. And it appears my doubts have been comparatively well-placed. A minimum of till about 11:30 AEST, the Qantas web site went below (pun meant) and confirmed the message: “We’re unable to course of this request at the moment. Please attempt once more later.”

Qantas Group CEO apologized to all clients through a video message on Sunday. Photograph: Qantas

Twitter customers have been fast to jot down about this on the favored social media platform. Most have been on the lookout for extra data on the matter by asking if it was an issue on Qantas’ aspect, whereas others used this as one other alternative to troll the CEO.

Aussie tv presenter wrote, What a joke from @Qantas- now the olive department apology has stuffed up with the Qantas App crashing for individuals attempting to just accept the apology supply of $50 flight reductions.”

One other consumer with the deal with @gm-3189 stated,

“Qantas: We’re so sorry, right here have $50. Additionally Qantas: Sorry the web site and app are down. Additionally additionally Qantas: Mel-Syd $500 a method Purple e-Deal.”


Qantas acknowledged the web site outage and confirmed that it was attributable to individuals attempting to redeem their journey credit. An airline spokesperson instructed The Australian Monetary Assessment that it was a “quick crash” as clients tried to entry their perks, which additionally consists of lounge passes and bonus frequent flyer factors.

The AU$50 flight credit and the perks package deal supplied by Qantas have had the alternative of the specified impact on clients. Photograph: Getty Pictures

The spokesperson additionally stated that solely the frequent flyer part was affected by the outage and clients have been nonetheless capable of make new bookings and consider or handle current ones. Nevertheless, a number of Twitter customers reported having issues in performing the talked about duties. Australian Labor Social gathering member and present MLC Peter Foster reported having issues whereas attempting to view his reserving. He stated in a tweet,

“Anybody else having points logging onto the @Qantas web site this morning? Can’t go surfing to view reserving. Appears to be like like I’ve been #joyced once more.”

Supply: The Australian Monetary Assessment

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