March 31, 2023

An IT outage precipitated all Dublin-originating Aer Lingus flights certain for the UK and Europe to be cancelled after 14:00 native time on Saturday, September tenth. Earlier than the announcement, Aer Lingus passengers had been queueing for hours whereas check-in procedures have been carried out manually. In the meantime, the home-based competitor Ryanair has already taken benefit of Aer Lingus’ IT meltdown by providing stranded passengers particular rescue fares. Let’s take a more in-depth have a look at what’s going on.


The IT meltdown

The nightmare for Aer Lingus passengers began at 9:00 native time on Saturday, September tenth. In a tweet, the airline introduced {that a} main connectivity situation with a community service supplier was inflicting extreme disruptions to the cloud-based system accountable for the airline’s check-in and boarding processes. Moreover, the airline’s web site and cell app have been additionally not functioning.

Given the shortcoming of the airline to speak with clients, Aer Lingus requested all passengers whose flights had been cancelled to not journey to Dublin airport to keep away from large congestion. Certainly, the amassed delays of the morning flights had already precipitated countless queues and crowds at Dublin Terminal 2, with reported photos of passengers being requested to attend outdoors the terminal whereas check-in processes have been tried to be carried out manually.

Huge schedule disruption and Ryanair’s checkmate

Though most flights affected by disruptions have been scheduled to depart from Dublin, the IT meltdown additionally affected Aer Lingus flights leaving Belfast, Shannon and Cork. Nonetheless, an airline spokesperson acknowledged these flights are more likely to be operated, even when affected by delays; the identical applies to flights from London to Dublin, the place lengthy queues have been reported at Aer Lingus check-in desks at Heathrow Terminal 2. The one two exceptions to Aer Lingus’s large schedule disruption are flights from Portugal and Spain, that are purported to be operated in response to schedule, albeit with delays.

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In the meantime, the Dublin-based competitor Ryanair has already taken benefit of Aer Lingus’s IT meltdown. In a tweet, the low-cost provider acknowledged it was providing rescue fares for Aer Lingus passengers stranded in Dublin, Cork, and Shannon. The €100 particular fare might be booked on the airline’s desks on the three airports.

Aer Lingus’s response to the incident

Because the previous few months proved to everybody, flight delays and cancellations can show notably onerous for airways to handle. In addition to the huge impression on airways’ prices, flight disruptions negatively have an effect on the notion passengers have of the airline they’re flying with.

Aer Lingus is providing affected clients the chance to rearrange their journey plans freed from cost. Photograph: Vincenzo Tempo I Easy Flying

To handle the disaster, Aer Lingus introduced it could get again to clients as quickly because the IT situation is solved. Moreover, all passengers affected by delays and cancellations can be supplied with the chance to vary their journey plans freed from cost, both by the airline’s name heart or social media channels. Moreover, as soon as the IT system is restored, Aer Lingus will attempt to re-accommodate affected passengers as effectively as attainable. Moreover, info can be shared relating to the passengers’ compensation rights beneath Regulation (EC) 261/2004.

Easy Flying reached out to Aer Lingus for additional remark. We’ll replace the article with any extra bulletins from the airline.

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